Return and refund Policy

At Wottow, we prioritize customer satisfaction and are committed to providing high-quality home and kitchen products. If you are not completely satisfied with your purchase, we’re here to help with returns, exchanges, and refunds.

Return Eligibility

You may request a return within 30 days after your order has been delivered.

To be eligible for a return, the following conditions must be met:

  • The item must be unused, uninstalled, and in its original condition
  • The item must be returned in its original packaging, including all accessories, manuals, and tags (if applicable)
  • The item must be free from scratches, damage, or signs of use
  • Proof of purchase (order number or receipt) is required

Returns are accepted for the following reasons:

  • Change of mind
  • Size, fit, or compatibility issues (e.g., item does not fit your kitchen or home space)

In these cases, return shipping costs are the customer’s responsibility.

Returns Due to Our Error

We will cover all return shipping costs if the issue is due to our error, including:

  • Incorrect item delivered
  • Defective or malfunctioning product
  • Product damaged during shipping

Non-Returnable Items

We do not accept returns in the following cases:

  • Items that have been installed, used, or altered
  • Items damaged due to customer handling
  • Custom-made or personalized products
  • Items returned without prior approval
  • Products showing normal wear and tear

How to Request a Return

To initiate a return, please contact us at:

[email protected]

Please include the following information:

  • Order number
  • Reason for return
  • Photos (required if the item is defective, damaged, or incorrect)

Our support team will review your request within 2–3 business days and provide return instructions if approved.

Return Address

We operate multiple return facilities. The correct return address will be provided after your return request is approved.

⚠️ Please do not send any items back without contacting us first.

We strongly recommend using a trackable shipping service, especially for larger or fragile home and kitchen items.

Return Shipping Costs

  • Customers are responsible for return shipping costs for change-of-mind or compatibility-related returns
  • Original shipping fees are non-refundable, except in cases of our error

Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection
  • Please allow 3–5 business days for inspection
  • Approved refunds will be processed within 7 business days
  • Refunds will be issued to the original payment method
  • Depending on your bank or card provider, it may take 7–15 business days for the refund to appear

Order Cancellation

  • Orders can be canceled within 24 hours of purchase
  • After this period, orders may already be processed and cancellation is not guaranteed

Contact Us

If you have any questions about this policy, please contact us:

[email protected]